Trinity Whyte

313-550-2477 – tnw0101@gmail.com – Canton, MI 

https://www.linkedin.com/in/trinitywhyte313

Objective

I am a Communication Studies student looking to use my several years of experience in customer service to create positive, meaningful connections between customers and businesses in my community.

Education

A.S. in Criminal Justice from Schoolcraft College

B.A. in Communication Studies from Wayne State University (graduating December 2024)

Work Experience

Planet Fitness (November 2021- Present): Member Services Representative & Shift Lead

-Communicated with members face-to-face, by phone, and via email

-Directed a team of 3-6 staff members on average

-Helped others to consistently meet KPI goals

-Aided in the retention of members and staff

-Researched for and wrote biweekly staff memos

-Trained and mentored many new staff members

Five Guys (May 2020- October 2021): Crew Member

-Handled difficult, high-stress customer interactions

-Used patience, understanding, and an open mind to deescalate difficult situations

-Trained many new employees in accordance with company policies and procedures

Skills

-Microsoft Office

-Onboarding and Training

-Interpersonal Communication

-Task Delegation